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How to requst Exchanges

This plugin also allows guest users to Refund /Exchange/ Cancel their orders. They can send the request from ‘Return/Exchange Request Form form.

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After clicking on the ‘Submit’ button, an order detail page will display with Refund, ExchangeCancel Request tabs. By clicking on these buttons users can send the requests.

woocommerce-return-refund-exchange-request-buttons

 

  1. Exchange Request:

    After clicking on the “Exchange Rutton”, A Exchange Request Form will be displayed. After filling out this form, users can send the exchange request.

    woocommerce-refund-and-exchange-exchange-product-from-shop

    After successfully submitted the refund and exchange request, the customer will receive the confirmation email with a new order link. Click on that link customers can see the details of new order and pay the extra amount for the exchanged product.

    refund-and-exchange

    After successfully created an exchanged order your guest user can pay the additional amount by clicking on the “Pay” button.

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  2.  After Clicking on the Submit Request, Refund Request will transmit to the Admin.

  3. Cancel Request:

    Click on the ‘Cancel Request‘ button, A Cancel Request Form will display, here user can select those products which they want to remove from the order or cancel the whole order.

    woocommerce-refund-and-exchange-cancel-selected-product

    Click on the “Cancel Product” to remove the selected product from the order.

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